![]() ![]() I had to figure out a different way to get my dog to the vet, they did give me a ride home, and when I got back prior to them closing I was told the same thing and that the windshield had not been fixed. I told Amanda that and asked her to let the tech know it was not that and to see what the tech who did the diagnosis had done when doing diagnosis. I had to check after a couple hours about the time and was then told it would not be done in time and that they felt the steering difference was due to my receiver and toolbox that was on the back hitch which had been on their prior to the diagnosis and had was never a problem before. I asked if they could do the windshield chip while waiting due to time aspect and was told they would. ![]() She told me when I got there that the tech would be back from lunch soon. I verified time again and about the problems. I went and was supposed to have part fixed and windshield chip repaired. She told me I would have to pay out of pocket and there was nothing else they could do unless I wanted to wait for warranty part and scheduling. I let her know I did not feel safe driving my car anymore and felt I could not wait weeks to a month to get this fixed. I told Amanda that I drive far (over 70 miles each way) for work multiple times a week and that over the past two days after they touched my car to do diagnostic that it was louder noise wise, has begun shaking, and that the steering was off and felt very loose and felt very unsafe while driving, especially with potholes and bad weather. They spoke to me Thursday prior to appointment and said it was but they'd have to return the part they ordered, order the part from Nissan and then schedule warranty work and it could be weeks-a month out. I called and asked if this was possibly covered under warranty and was told they would check and let me know. I worked with Amanda, one of their services representatives. I verified with them that the appointment being at noon would be enough time for me to get out to take my sick dog to the vet late afternoon. I also asked for them to please fix my windshield chip (they said about $50 for their detail department to do). This was on a Monday and I scheduled to get it done that Thursday. I was told it was the rear wheel bearing and that the part with would $294 and that the labor would be over $350. I took my vehicle to get a diagnosis of a noise towards the rear of the vehicle and paid the 160 for it. ![]()
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